Returns

Wrong size, or just not for you? Tell us within 14 days of receiving the shirt and choose one of three options. Two of them mean you keep the shirt and skip the post office entirely.

Your three options

1. Keep it, and take 60% back as credit

Keep the shirt — pass it on, sleep in it, it's yours. We send you a code worth 60% of what you paid for the shirt, to use on any future drop.

This is the natural fix for a wrong size once a month has closed: the design can't be reprinted, but next month's can be yours in the right size. The code is valid for 12 months, is single-use, and can't be exchanged for cash.

2. Keep it, and take 30% back as money

Keep the shirt and we refund 30% of the shirt price to your original payment method. Nothing to post, nothing to wait for.

3. Send it back for a full refund

This is your legal right of withdrawal, and it is always available. Send the shirt back and we refund the full price plus standard delivery. The details are below.

Options 1 and 2 are available once per customer and are extras on top of your legal rights, not instead of them. Choosing either is entirely up to you — if you'd rather have your money back in full, option 3 is there.

How to choose

Email info@bigbucks.net within 14 days of receiving the shirt, with your order number and credit, partial refund or send back. No reason needed, no photos needed. We reply with your code, your refund, or the return details.

Faulty, damaged or not what you ordered

This is a separate route and a stronger one. If the shirt arrives with a misprint, a flaw, damage from transit, or it's simply not what you ordered, email us your order number and a clear photo of the problem.

You don't send it back. We replace it, or refund it in full if a replacement isn't possible, at no cost to you. Letting us know soon after delivery helps us fix it fastest, but your rights for faulty goods last far longer than 14 days and nothing on this page limits them.

Getting the size right first time

Every design is retired at the end of its month and never printed again, so we can't swap sizes after a drop closes. The measurements on the drop page are the best defence: lay a shirt you already wear flat, measure it, and compare.

While a drop is still open, you can also order the right size straight away and then tell us which option you want for the first one.

The legal part: your right of withdrawal

This section sets out option 3 in full. Printing to order does not change it — choosing a size from our size run is not a personalised product.

The 14 days

You have the right to withdraw from your purchase within 14 days without giving any reason. The period starts the day you, or someone you nominate, physically receives the shirt, and ends at the end of the fourteenth day after that.

You only need to tell us within those 14 days — by email, or with the model form below. A clear statement is enough. You then have a further 14 days to send the shirt back.

Sending it back

Send the shirt to Return address — to be completed within 14 days of telling us. Use a tracked service — until it reaches us, proof of sending is what protects you.

You pay the cost of returning the shirt. We charge no restocking or handling fee and deduct nothing else from your refund.

The condition it comes back in

Try it on, as you would in a shop. You are only liable for any reduction in the shirt's value caused by handling it beyond what is needed to establish its nature, characteristics and functioning. A shirt that has been worn out, washed, altered, scented or damaged may have its refund reduced to reflect what it is now worth.

Your refund

We refund within 14 days of the day you tell us you are withdrawing, using the same payment method you paid with, at no charge to you. The refund covers the price of the shirt plus the standard outbound delivery cost; if you chose a faster delivery option, we refund the standard rate rather than the premium.

We may hold the refund until we have the shirt back, or until you show us proof that you have sent it — whichever happens first.

Model withdrawal form

You do not have to use this. Complete and return it only if you want to withdraw from the contract.

To Haas & Reed B.V., Return address — to be completed, info@bigbucks.net:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Order number:

Signature (only if sent on paper):

Date:

Emailing us the same information is equally valid and considerably quicker.

Last updated September 2026

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